Health & Sanitation information for salons and spas

 

Health information for salons and spas in Saskatchewan

Health & Sanitation information for salons and spas

By far one of the most asked questions when opening a salon and spa in Saskatchewan is: What are the rules I need to follow when opening a salon or spa in Saskatchewan?

There is no easy answer to this one.  In fact, it is actually quite confusing.

Businesses have been receiving conflicting information as to what you need to follow or don’t follow.  Part of the problem that I am seeing is that the rules aren’t defined properly. Especially for those who work from home.

I have found some information and I am happy to share it!

Why should we put spa & salon sanitation disinfection and sterilization at the top of our continuing education? Public health and safety is the top priority of our job and is fundamentally the largest aspect of our work. Anyone who has basic training can provide a service, or apply a set of acrylic or gel nails but if you are using unclean implements or practices those services can cause an infection or worse death. It is our obligation to educate our clients so they know that we have the highest standards when it comes to the cleanliness of our work. To do that we must educate ourselves and the clients to follow the standards when it comes to sanitation disinfection and sterilization.

“Sanitation and infection control are some of the first things we learn in beauty school, and for good reason! It is crucial to have an understanding of the different kinds of infections you may come across, in order to protect yourself and the client. Clients rely on our knowledge and professionalism and trust us with their health, so we must abide by the law by giving them the best treatment without taking shortcuts.”- Dermascope ( by  Dasha Saian, L.E.)


Resources:

Saskatchewan Specific:

Public Health Inspectors-Regina 306-766-7755

Saskatchewan Personal Service Facility Best Management Practices

Spa & Salon Sanitation, Disinfection, and Sterilization-Authored by  The Saskatchewan Apprenticeship and Trade Certification Commission (SATCC), Damaris Terleski, Nove Salon & Esthetics Wholesale Ltd, and Veronica Lynne-Swirsky

Invasive Personal Service Facilities -Government of Sask –

Opening a Personal Services Facility -Saskatchewan Fact Sheet

Spa & Salon Sanitation, Disinfection, and Sterilization

EST 1 Esthetician – All Trades Sanitation, Disinfection, and Sterilization is a work-study booklet that is the most current and up to date study guide on sanitation, disinfection, and sterilization for estheticians. This invaluable resource is available in our Free Esthetics Traning Manuals. The Saskatchewan Apprenticeship and Trade Certification Commission (SATCC), Damaris Terleski, Nove Salon & Esthetics Wholesale Ltd, and Veronica Lynne-Swirsky have co-authored a fantastic study resource. This guide is perfect for newbies, or experienced estheticians who want a refresher or to nail down the correct practices. 


Other Sanitation Resources:

Pro Beauty Services and Infection Control in Canada

Resources from Virox- Guidelines by Market Segment

Something to Talk About: Washing Hands

Public Health Ontario – Infection Prevention and Control

Pedicure Cleaning Log

NMC’s Pedicure Equipment Cleaning and Disinfecting Procedures for Nail Technicians

3 Ways Effective Cleaning and Disinfection Products Can Improve Your Business

Get Barbicide Certified for Safe Salon Services

Metrex Product Literature

Salon Disinfection Checklist


Test your knowledge!

Milady Sanitation Exam Review

Cosmetology – Infection Control: Principales And Practice


Click to Get your free cleaning list below!

Click to get your free cleaning list

Health & Sanitation information for salons and spas - Learn what it takes to keep your business clean and safe

Spa & Salon Sanitation, Disinfection, and Sterilization

When working on people, it is important to practice the highest standard of sanitation to prevent the spread of communicable diseases and infections; some can be fatal

Spa & Salon Sanitation, Disinfection, and Sterilization

Why should we put spa & salon sanitation disinfection and sterilization at the top of our continuing education? Public health and safety is the top priority of our job and is fundamentally the largest aspect of our work. Anyone who has basic training can provide a service, or apply a set of acrylic or gel nails but if you are using unclean implements or practices those services can cause an infection or worse death. It is our obligation to educate our clients so they know that we have the highest standards when it comes to the cleanliness of our work. To do that we must educate ourselves and the clients to follow the standards when it comes to sanitation disinfection and sterilization.

“Sanitation and infection control are some of the first things we learn in beauty school, and for good reason! It is crucial to have an understanding of the different kinds of infections you may come across, in order to protect yourself and the client. Clients rely on our knowledge and professionalism and trust us with their health, so we must abide by the law by giving them the best treatment without taking shortcuts.”- Dermascope ( by  Dasha Saian, L.E.)

EST 1 Esthetician – All Trades Sanitation, Disinfection, and Sterilization is a work-study booklet that is the most current and up to date study guide on sanitation, disinfection, and sterilization for estheticians. This invaluable resource is available in our Free Esthetics Traning Manuals. The Saskatchewan Apprenticeship and Trade Certification Commission (SATCC), Damaris Terleski, Nove Salon & Esthetics Wholesale Ltd, and Veronica Lynne-Swirsky have co-authored a fantastic study resource. This guide is perfect for newbies, or experienced estheticians who want a refresher or to nail down the correct practices. 

What the guide covers:

Scope of Practice
Personal Protective Equipment (PPE) and Supplies
Hand Washing
What Does “Clean” Mean
What is Sanitizing?
What is Disinfecting
Critical Items, Semi-Critical, and non-Critical Items
What is Sterilizing
Storage of Clean Items
workbook Surfaces
Disinfecting Surfaces
Disinfecting Surfaces With Disinfectant WipesSanitation, Disinfection, and Sterilization in the spa
Portable Foot
Whirlpool Foot Spas, Air-Jet Basins, “Pipe-less” Foot Spas and Other
Circulating Spas
What can be Disinfected
Disinfecting Instruments
Bits for Electric Files
Linens
Personal Care Packs and Client-Provided Tools
Rocks and Marbles
Choosing a Chemosterilant / High Level Disinfectant
Re-use
Manufacturer’s Specifications
Purchasing
Contamination Types
Accidental Exposure to Blood and Body Fluid
Remediating a Contamination
General Practices
Sanitation Between Clients
Linens
Daily Sanitation
Records and Logs
Autoclave Records
Contact Surfaces
Laundry
Steam Sterilization
Manicures and Pedicures
Warts
Blades
Cuticles
Paraffin Wax
Porous and Non-Porous
Brushes and Applicators
Module Summary Self-Tests

The guide is composed of objectives, hands-on practices, theory and much more.  It’s printable so you could print off a copy for each of your staff and have them work on it as a take home project. Please share this guide with your colleagues.

—–>>>>> DOWNLOAD: EST 1 Esthetician – All Trades Sanitation, Disinfection, and Sterilization

Other resources:

Resources:

Saskatchewan Specific:

Public Health Inspectors-Regina 306-766-7755

Saskatchewan Personal Service Facility Best Management Practices

Spa & Salon Sanitation, Disinfection, and Sterilization-Authored by  The Saskatchewan Apprenticeship and Trade Certification Commission (SATCC), Damaris Terleski, Nove Salon & Esthetics Wholesale Ltd, and Veronica Lynne-Swirsky

Invasive Personal Service Facilities -Government of Sask –

Opening a Personal Services Facility -Saskatchewan Fact Sheet


Other Sanitation Resources:

Pro Beauty Services and Infection Control in Canada

Resources from Virox- Guidelines by Market Segment

Something to Talk About: Washing Hands

Public Health Ontario – Infection Prevention and Control

Pedicure Cleaning Log

NMC’s Pedicure Equipment Cleaning and Disinfecting Procedures for Nail Technicians

3 Ways Effective Cleaning and Disinfection Products Can Improve Your Business

Get Barbicide Certified for Safe Salon Services

Metrex Product Literature

Salon Disinfection Checklist


Test your knowledge!

Milady Sanitation Exam Review

Cosmetology – Infection Control: Principales And Practice

 

If you are interested in other free training manuals take a look at Free Esthetics Traning Manuals.

We also have a fantastic list of resources you might find helpful—>>>Our Incredible List of Business Building Resources

Special shout out to Savana Glazier for help on this article.

Increasing service value

Increasing service value can build client loyalty.

 

Increasing Service Value

Increasing service value can cost you very little and keep your clients loyal. I think you will agree with me that you would rather go the doctor’s office that is clean, uses cloth sheets and has fresh flowers in the room rather than the normal plain doctor’s office.

“Experiences are perceived as more valuable than money. Instead of offering discounts or referral bonuses, give loyal customers special experiences as a reward for their continued business. “-https://www.forbes.com

In my blog post “Small things that keep your clients coming back” I talk a lot about small gestures or add-ons to a service that makes your services seem more personal, stand out and increase value.

“By improving on the experience and satisfaction delivered to your customers, you’re erasing the chances of losing them to you competitors. In the age of improved consumer awareness, customers are now well aware of the powers that lie in the choices they make. Use this opportunity to your own advantage.” https://www.entrepreneur.com

The Rules

Some entrepreneurs offer add-ons at a small charge. There are some pros and cons to charging for these small add-ons. Pro= higher-dollar service amount. Con= your clients will feel nickel and dimed.
I do not have a magic formula for what I charge clients for extras or what I include in the cost of a service, but I generally follow a few rules:

Any consumable (coffee, essential oil, snacks) that cost me less than $2.00, I give these to clients for free.

Higher end add-ons I charge for (paraffin hand dip, lip masks etc.) but I will always give an add-on to every client at least once so they can try it. I have found that over 60% of clients will purchase an add at least once after trying it.

If I am booked less than 75% full that’s when I start to give free add-ons to my clients to increase my service VALUE. I advertise to clients that they will get a free add-on when they book between certain dates. This eliminates discounts on the actual service and will likely cost between $2-3 to me.

No matter how full I am booked, I ask every single client if they would like to purchase an add-on. It’s apart of the phone call or online booking.

My Favorite Add-ons For Increasing Service Value

There are many things you can do to make your service more special or add on an extra to the service.
Add paraffin hand or feet dips, lip plumping masks, easy to apply peel off maskYou can start increasing service value by giving clients free add ons
Lip Wax
Moisture hand treatment, (cuticle oil, thick hand cream wrapped in a warm towel)
Essential oil of choice in the diffuser
Coffee, tea, spa water (Keep paper cups to go on hand)
Heated neck warmers
Make sure the room is decorated luxuriously
Have a heating pad
Add an electric massage pad or foot massager
Have salt lamps and candle going
Your clients will love the little upgrades to services or improvements to your space and this will increase their loyalty to you.

 

Your clients will love the little upgrades to services or improvements to your space and this will increase their loyalty to you

8 way to prevent no show clients

8 ways to prevent no show clients

Black Friday Sale - Up to 70% off QuickBooks Canada

8 way to prevent no show clients

How many no-shows do you have in a week? 3 or 4? Don’t you think that is 3 or 4 too many?

In this day and age, there is no reason that someone can not give you the courtesy to call, text or email to let you know that they are not going to make their appointment. So why do they still miss appointments? And how do you prevent no-show clients?

8 way to prevent no show clients

Some clients do not understand that when they are not sitting in your chair or on your bed you are not getting paid so that’s why it is important that we communicate with clients.  This can be really uncomfortable but it still needs to happen. So how do you do this?Cancellation policies for service based businesses

 

8 way to prevent no show clients

If you can start right from the beginning while you’re opening your business then it will be a lot easier. Every client will assume this is the standard policy for your business.  If you are just implementing a policy it will take some time to get your clients used to some of the ideas. There are also subtle ways that you can communicate this with your clients about your policy.8 ways to prevent no show clients

  • When booking an appointment collect credit card information or a deposit for services. Remind clients that if they fail to show that you will follow your cancellation.

 

  • Have a notice right on your business card. Keep it simple and to the point.

 

  • State your policy on your till receipt. State it in bold right under your business contact information.

 

  • Always state your cancellation policy when you book your clients by telephone or by online booking. There is nothing wrong with reminding new clients and return clients of your policy.

 

  • Post a notice at your till or station. You can purchase an inexpensive notice on Zazzle

 

  • When sending out your email promotions make sure to add a little blurb at the bottom reminding clients of your policy. 

 

  • Have your policy posted on your social media accounts as well as your website and price lists. Even just a simple reminder that you have a cancellation policy can be enough to remind your clients to respect it.

 

  • Set your online scheduling up to send out automatic appointment reminders. Make sure your policy is clearly stated in the reminder.

Cancellation policies for service based businessesSo what happens after a client doesn’t show up?
That’s up to you. I personally take each situation into consideration.

 

Did the client call one hour before saying she can’t leave the toilet? Did she call 6 hours before and explain that her child is throwing up? Or did the client just not show up all together with no phone call or notice.

Get your free printable appointment sheets

In my own case, no shows happen so rarely but when they do I give the client a call. I think about what I would feel like in the situation of the client. If it’s “Oh I just forgot” then I charge the fee. But if it’s a real life situation and it’s never happened before with that client I usually let it slide. ONCE. After that, I send out a notification to the client that they failed to follow the policy.  I give them the option to pay with their credit card or cash.8 ways to prevent no show clients

If you set yourself up in the beginning with a strong policy as well as an appointment reminder system you shouldn’t really have to worry about now shows. Good luck!

Invest in your business today. We have a variety of cancellation notices, plaques and posters available for sale in our store.  If you don’t see one you like send us an email and we would be happy to work with you to create one!

Purchase your cancellation notice today

Cancellation Notices

We have a variety of cancellation notices to choose from

References:

10to8.com
Nails Magazine
Groupon

You might be interested in How to build your business with referrals.  A free guide for anyone the service industry.

 

The best beauty industry books

This list of the best books in the beauty industry will help you get ahead in sales and build your client list

The best books in the beauty industry

I often get asked what books can help a newbie out in the beauty industry.  I’ve done a lot of research and although I may not have had time to read every single book I thought I would pull together a list of the best books in the beauty industry. I’m only including recent materials and materials which have decent reviews.
If you have any you would like to add to the list just message me and I would love to add it! Read More …

Save on your next conference or trip

Staying at Airbnb?

I know there are a lot of you out there who are heading to conferences and take classes away from your hometown so I wanted to share a discount code for Airbnb! Right now they are running a promotion that you can save $45 when you sign up for a new account and book a stay.  Click the link below to see how you can save today. 

Every little bit helps right?

 

 


Freebie- Build your business with referrals.

 

5 years ago I felt like my business was at a standstill. I felt like no matter what I did I couldn’t seem to get any new clients in the door.  After reading 23 books about how to get new clients in the service industry I found the one way the consistently built my business up with barely any effort.

This is a free guide to building your business with referrals.  It works for anyone in the service industry and anyone can do it.  Feel free to share this page with your friends and fellow professionals and help each other build your businesses.  

 

A quick guide to start your home based business in Saskatchewan

How to start working from home for estheticians, nail techs, lash techs and more

 

I may receive affiliate commissions on some of the links that you click on.  This costs you no money but does provide me financial gains to offset the cost of this blog.

Check out this cute check list on working from home for estheticians, nail techs, lash techs and more

 

It can be really scary to start your own business. It also can be very confusing.  I have created this little list on working from home for estheticians, nail techs, lash techs and more. If you are starting to room rent from a salon it will also help you.

Create a business plan

A business plan is a written description of a business’ future. It conveys the business goals, the strategies used to meet them, potential problems and their solutions, the organizational structure, and finally, the amount of money and resources required to finance the venture and keep it going until it begins to make profits.

Resources:

Bplans-Business Plan Template

Business Management – Part 4 Small Business Basics

Government Services for Canadian Businesses

Check city regulations and requirements.

You can usually find this information by googling: Home based business + the name of your town or city. If the guidelines are unclear. Call your city hall and ask them to explain the regulations.

Register your business name with government for tax purposes (ISC or federal government for tax)

After a business name is chosen, search the name and register it. Business name registration is a legal requirement for almost all businesses in Canada. After the name is approved and all appropriate documents are received by the various levels of government, a Certificate of Registration containing a registration number is often issued.

Resources:

Register a Business Name

Register your business name with Government of Canada

 

Apply for city and or health permits

While a license is not necessary for all businesses in Canada, many municipalities require one for operating within their boundaries. In many provinces, each business requires a municipal or city business license for each municipality in which it operates. Information can be found on the city or town’s website, or in the blue pages of the phone book.

Resources:

Salon & Spa Sanitation Best Practices

Apply for GST# 

This can be confusing. Revenue Canada has a chart of who needs to apply for a gest number and who does not. But the jist of it is If your business has revenue in excess of $30,000 in four consecutive calendar quarters, you have to register for a GST/HST number

Resources:

Register for a GST #

http://www.bookkeeping-essentials.com

Purchase supplies and products.

Keep all receipts for your supplies and products. It might be smart to keep only a small supply of materials on hand to keep your costs low. While I encourage you to shop local I also know that it it is important to keep your costs low.  Often you can find products at a discounted price direct from the manufacturer.

Resources:

Manufactures that sell direct via AMAZON!

Inexpensive salon and spa supplies

Obtain business and liability insurance

All businesses have liabilities; in order to protect themselves against liabilities, businesses purchase insurance. The esthetician industry has liabilities, and therefore, insurance is important. Contact your home insurance supplier and they can suggest where to go. If you are room renting or chair renting you may be covered under the business.

Open a business bank account

Keep all of your business banking separate from your personal banking.  You do not necessarily need to open a “business bank account” You could just open another checking account and operate all of your expenses out of it.

Purchase marketing materials

Business cards and price lists are an absolute necessity. To keep your costs low, order a small amount at a time.

Resources:

Affordable Business cards

Start social media accounts

Facebook and Twitter are great places to start with social media. Share your page with all of your friends and ask them to do the same.

Sign up for online booking

Online booking is becoming huge in our industry. More clients are relying on the convenience and it frees up your time as well.

Resources:

The best online booking system

Set up an accounting system.

A basic accounting system can be easy to start up.  Ensure that you save all of your receipts.

Resources:

We love Wave Apps. It’s Free and easy to use.

We also love Quick books. Click the link for a 50% off coupon

Create client consultation form/waiver

Client consultation forms can be found for free in a variety of places on the internet. Simply print them off and keep them in a binder for safe keeping.

Special Notes!

All self-employed workers pay both the employer and employee portions of CPP contributions when they file their T1 income tax and benefit return using Schedule 8, CPP Contributions on Self-Employment and Other Earnings.

Self-employed workers do not pay EI premiums unless they opt into the EI program for access to employment insurance special benefits, which include maternity, parental, sickness, compassionate care, and parents of critically ill children benefits. If they want to opt in, they have to register with the CEIC.

When self-employed workers opt into the EI program to access EI special benefits, they pay the same EI premium rate as employees pay. These EI premiums are paid when the self-employed worker files his or her T1 income tax and benefit return using Schedule 13, Employment Insurance Premiums on Self-Employment and Other Eligible Earnings. Unlike with the regular EI program, self-employed workers do not have to pay the employer’s portion of EI premiums.

Promote! Promote! Promote!

Check out our other blog posts!

Get yourself noticed by new clients by following 6 easy ways to grow your online presence

I think you will agree with me that it is no easy task to find new clients when you are a new stylist or esthetician in the competitive world of the beauty industry.  Here are 5 easy ways to gain new clients for next to nothing. 

How to build repeat clients for next to nothing.

 

About me

Tania, Rice, Journeyperson Esthetician, Owner of Smart Start Consulting10 years ago, as a newly single mom, I was crazy enough to apply for student loans, go back to school and start a new career.  While I was in school I studied during my lunch hours to so that I didn’t have to worry about losing precious time with my young son. That was when I began my journey as an Esthetician.Tania Rice, Journeyperson Esthetician

I thought I was the person who never wanted to work for themselves.  I didn’t want to be in control of my own marketing, or inventory or insurance.  I was pretty happy just showing up every day working with my clients and going home with a clean slate.  I had the unique desire and determination to compel my clients to request me as their Esthetician and to buy products from me. I am an easy going, positive person and that’s what clients looked for.  I paid attention to details and to clients and made a point of connecting with them.  I studied continually on client retention sales so I could increase my retail commission check.I Even though I had been working so hard, I was still broke.

Tania Rice, Journeyperson EstheticianThen I met Scott. He constantly encouraged me and gave me the confidence boost I needed. Soon I realized I was limited into how much I could grow working for someone else. I needed to be in control of my client needs, happiness, and expectations.  After much deliberation and some financial help from my parents and my new spouse, I took the leap of faith and decided to go out on my own.

Tania Rice, Journeyperson EstheticianAfter years of research and studying,  I have finally found the keys to success. With the continuing support of Scott, friends, family and other industry experts, I want to coach you on how to be successful without spending the 1000’s of hours of research time and dollars spent on books that I did.

I know with the right means you can achieve your goals!  You will find Our Incredible List of Business Building Resources incredibly valuable as well as some other articles I have written and collaborated on.

I provide advanced business and esthetics education through my consulting company Smart Start Consulting. Read more about how I achieved substantial business through hard work, research, and dedication. Contact me for a free consultation on how I can help you grow your business, get ready for exams or save money in the workplace.

Contact Tania Rice

taniarice@sasktel.net